EFAFLEX customer service philosophy

We offer service, consultation and support for all door systems - complete and competent from one single source

Service is a huge priority with EFAFLEX and comprises many aspects:

  • Experienced specialists inspect the installation situation, talk with you about your requirements and design your individual door.
  • Perfectly trained EFAFLEX technicians install the delivered doors in a timely and professional manner.
  • EFAFLEX customer service offices are located not far away from you and care about service, prompt spare parts supply and, within the scope of recommendable maintenance agreements, they also carry out the prescribed inspections of power-driven doors.

What does this mean in detail:

  • Carrying out the statutory inspections
  • Fast supply of spare parts
  • Support by telephone in case of acute failures
  • Maintenance according to EN 12635
  • Specialist testing according to BGR 232
  • Carrying out scheduled and unscheduled repair
  • Installation of accessories and/or retrofitting of the door systems
  • Training of the maintenance and repair personnel
  • Electric tests according to VDE