Customer Service of the Future: EFA-SmartAssist® Offers Support at the Push of a Button

With EFA-SmartAssist®, EFAFLEX offers a unique digital tool from the world of Industry 5.0: lightning-fast digital support at the push of a button to ensure the smooth operation of your high-speed door.

A faulty door, a busy yard, the truck is waiting—and time is ticking. The technician? Still hours away. Production? On hold. In moments like these, every minute counts. With EFA-SmartAssist®, the global leader in industrial doors, EFAFLEX, introduces a new dimension of technical customer service. This unique digital tool enables targeted support of service calls via live video connection—or can even fully replace on-site visits—efficiently, securely, and without requiring an app installation.

In an age of increasing digitalization and growing demands for faster response times and resource efficiency, EFA-SmartAssist® offers a forward-looking solution to current challenges in technical service. Via a simple link sent by SMS when needed, users are connected directly with highly trained EFAFLEX specialists—live and interactive.

Thanks to two-way HD video transmission, service technicians can see exactly what is happening on site. Features such as placing markers on the live image or drawing on still frames enable precise guidance for problem resolution. Language barriers are overcome by automatic simultaneous translation currently available in 24 languages. A function to include additional experts provides extra support in more complex cases.

Added Value Through Sustainability and Process Digitalization

EFA-SmartAssist® reduces the need for physical travel, thereby directly contributing to lower CO₂ emissions and operating costs. Many issues can be resolved immediately during the first contact. It also efficiently supports preparatory remote diagnostics ahead of on-site appointments.

The use of EFA-SmartAssist® is fully compliant with data protection regulations. Users retain full rights to the transmitted data at all times. No separate app installation is required.

EFA-SmartAssist® symbolizes the era of Industry 5.0: humans and technology working seamlessly together. What once meant travel, diagnostics, and a lot of time now happens digitally—directly, live, and efficiently. With just one click, customers are connected via video to an EFAFLEX expert. No app, no waiting—just full support.

This way, an urgent problem becomes a solution within minutes. Fast. Smart. Sustainable.

The Origins of EFA-SmartAssist®

The origins of EFA-SmartAssist® are deeply human and emotional: after a tragic motorcycle accident in which the system’s founders and inventors faced complex rescue challenges and language barriers, a strong desire arose to revolutionize emergency communication.
From this experience, the EmergencyEye technology was born to provide fast and targeted assistance in critical moments.
EFAFLEX recognized the immense significance of this innovation. Together with the company Corevas, the customer service team consistently developed the EmergencyEye technology further into what is now EFA-SmartAssist®.