Top service for the highest standards
The EFAFLEX service vision.
As a world market and technology leader, we aspire to achieve the continuous further development of our quality and expertise, our reliability and our speed to fulfil our customer’s requirements.
EFAFLEX sets standards in terms of service and support in every phase and at all levels of cooperation with our customers. The great service awareness and considerable motivation of all our employees are the foundation for the best service on the market.
We will be pleased to advise you personally.
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Digital solutions for connected and efficient door systems
With our smart services—EFA-SmartConnect®, EFA-SmartBuilding, and EFA-SmartAssist®—we bring digitalization directly to your high-speed doors. From intelligent building integration and networking of your door systems to digital remote maintenance, we offer solutions that optimize processes, minimize downtime, and create transparency. This makes digitalization not only visible, but also noticeably effective – for greater efficiency, safety, and convenience in daily operations.
Detailed tender texts
We provide architects and planners with detailed tender texts for our products. All you need to do is to add the clearance height, clearance width, colour or motor arrangement.
Frequently asked questions / FAQ
EFAFLEX Service stands for maximum uptime, fast response times, and manufacturer-specific expertise. As the developer and manufacturer of EFAFLEX high-speed doors, EFAFLEX knows every detail of its own systems.
Customers benefit from qualified and highly competent in-house service technicians, clearly defined service processes, genuine replacement parts, and a proactive maintenance approach. The goal is not merely repair, but the long-term assurance of door performance and the upstream and downstream production processes.
EFAFLEX offers quick response times and a structured emergency service. Issues are centrally logged, prioritized, and forwarded directly to qualified service technicians.
This ensures that downtime is reduced to a minimum—a crucial success factor in particularly sensitive application areas such as logistics and intralogistics, the automotive, food, and frozen food industries, the semiconductor and chip industries, parking systems, airports, data centers, security and defense sectors, as well as critical infrastructure such as fire and emergency services.
Yes. EFAFLEX Service is available outside of regular business hours through an organized on-call and emergency service.
Especially for critical applications, 24/7 service availability ensures that doors are quickly back in operation and that supply chains and production processes remain stable.
All service and maintenance work is performed by specially trained EFAFLEX service technicians or authorized international service partners.
The technicians receive regular training on new door solutions, control systems, and safety requirements. This ensures a consistently high standard of service worldwide.
Regular maintenance increases operational reliability, reduces unplanned downtime, and significantly extends the service life of high-speed doors.
As part of the EFAFLEX maintenance service, all safety-critical and functional components are professionally inspected. Wear parts are replaced only when necessary to maintain functionality or for safety reasons.
This needs-based maintenance approach ensures safe, economical, and sustainable operation and reliably protects people, equipment, and materials.
EFAFLEX service and maintenance contracts offer planning security, transparent cost structures, and tailored support for installed door systems. Services and maintenance intervals are defined on a case-by-case basis and adapted to the specific application.
Customers benefit from documented inspections, prioritized service calls, and continuous condition monitoring of their doors. For select premium products, EFAFLEX also offers all-inclusive service contracts that provide particularly high cost certainty and availability.
The result is safe, economical, and long-term reliable operation with predictable operating costs.
Yes. EFAFLEX Service uses only genuine EFAFLEX replacement parts.
The use of genuine replacement parts also helps operators ensure that their door systems comply with standards, guarantees full system compatibility, and safeguards warranty and liability claims.
EFAFLEX offers worldwide service with local representatives and globally standardized service standards.
International customers benefit from consistent service quality at all locations—regardless of the country where the door is installed.
Contact the customer service office responsible for you or call our service hotline on 0800/3323539. Outside of Germany you will receive the necessary contact details by selecting your country.
Contact the customer service office responsible for you or call our service hotline on 0800/3323539. Outside of Germany you will receive the necessary contact details by selecting your country.
Within the recommended maintenance agreements, we carry out the prescribed inspections of power-driven doors, with EFAFLEX as well as with doors of other manufacturers.
Products
Our premium doors are fast and efficient, safe and reliable. Thanks to our own research & development, we are able to find –and build – the right, perfect solution for every customer requirement.
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Solutions
We don’t make standard products, but develop individual, perfectly fitting solutions for every challenge – for all industries and areas of use, and for our customers worldwide.
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