A team you can rely on.
The EFAFLEX service philosophy.
The right partner – who stands by you throughout the planning process, finds solutions and answers to every challenge, relieves you of your workload and provides security, a partner who is at your service, 24/7: that partner is called EFAFLEX. Our service team in Germany consists exclusively of our in-house service technicians. We offer you an all-round carefree package for your doors from all manufacturers – true to the EFAFLEX philosophy: Reliable SERVICE FROM ONE SINGLE SOURCE. Thanks to our product portfolio and the extensive and continuous training of our service technicians, we are also the professionals on the market for special solutions.
Quickly to the
right
contact person:
Service
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-East
84079 Bruckberg
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-East
84079 Bruckberg
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-East
84079 Bruckberg
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-East
84079 Bruckberg
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-East
84079 Bruckberg
Your contacts for enquiries and orders for spare parts and services
Customer service branch North-East
15366 Neuenhagen b. Berlin
Your contacts for enquiries and orders for spare parts and services
Customer service branch West
40721 Hilden
Your contacts for enquiries and orders for spare parts and services
Customer service branch West
40721 Hilden
Your contacts for enquiries and orders for spare parts and services
Customer service branch West
40721 Hilden
Your contacts for enquiries and orders for spare parts and services
Customer service branch West
65479 Raunheim
Your contacts for enquiries and orders for spare parts and services
Customer service branch West
65479 Raunheim
Your contacts for enquiries and orders for spare parts and services
Customer service branch West
65479 Raunheim
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contacts for enquiries and orders for spare parts and services
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contacts for enquiries and orders for spare parts and services
Customer service branch North-East
04416 Markkleeberg
Your contacts for enquiries and orders for spare parts and services
Customer service branch North-East
04416 Markkleeberg
Mister Beat Estermann
Miss Mandy Geipel
28719 Bremen
Mister Volker Mechau
28719 Bremen
Mister Frank Behrens
31177 Harsum
Miss Katrin Breitbarth
31177 Harsum
Mister Georg Musial
49205 Hasbergen
Mister Frank Ostermann
49205 Hasbergen
Mister Frank Behrens
31177 Harsum
Miss Katrin Breitbarth
31177 Harsum
Your contact for personalised on-site advice on all service issues
Mister Enrico Gleitz
Customer service branch South-East
84079 Bruckberg
Your contact for personalised on-site advice on all service issues
Mister Mario Jung
Customer service branch West
65479 Raunheim
Your contact for personalised on-site advice on all service issues
Mister Rene Stöbe
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contact for personalised on-site advice on all service issues
Mister Daniel Reinboth
Customer service branch North-East
04416 Markkleeberg
Your contact for personalised on-site advice on all service issues
Mister Sebastian Ritrich
Customer service branch North-East
15366 Neuenhagen b. Berlin
Your contact for personalised on-site advice on all service issues
Mister Sebastian Gilles
Customer service branch West
40721 Hilden
Your contact for personalised on-site advice on all service issues
Mister Martin Greinke
Customer service branch West
40721 Hilden
Your contact for personalised on-site advice on all service issues
Mister Joachim Stellmacher
Customer service branch South-East
84079 Bruckberg
Your contact for personalised on-site advice on all service issues
Mister Roman Mannheims
Customer service branch West
40721 Hilden
Your contact for personalised on-site advice on all service issues
Mister Sebastian Gilles
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Michael Huff
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contact for scheduling and material planning
Mister Béla Schreiter
Customer service branch South-East
84079 Bruckberg
Your contact for scheduling and material planning
Miss Andrea Rieger
Customer service branch South-East
84079 Bruckberg
Your contact for scheduling and material planning
Miss Ilka Zanettel
Customer service branch North-East
15366 Neuenhagen b. Berlin
Your contact for scheduling and material planning
Mister Markus Klespe
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Nikolas Koban
Customer service branch West
65479 Raunheim
Your contact for scheduling and material planning
Mister Holger Bartmuß
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Thorsten Nelleßen
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Alexander Huber
Customer service branch West
65479 Raunheim
Your contact for scheduling and material planning
Mister Luigi Iannelli
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contact for scheduling and material planning
Mister Daniel Zieger
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contact for scheduling and material planning
Miss Sophie Hasse
Customer service branch North-East
04416 Markkleeberg
Your contact for scheduling and material planning
Mister Mirko Hütter
Customer service branch North-East
04416 Markkleeberg
Your contact for scheduling and material planning
Mister Kai Ruthard
Customer service branch West
65479 Raunheim
Your contact for scheduling and material planning
Mister Tobias Obermaier
Customer service branch South-East
84079 Bruckberg
Your contact for scheduling and material planning
Mister Benjamin Franz
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Marius Renner
Customer service branch West
65479 Raunheim
Your contact for scheduling and material planning
Mister Luigi Ianelli
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contact for scheduling and material planning
Mister Marcel Hölldampf
Customer service branch South-West
73529 Schwäbisch Gmünd
Your contact for scheduling and material planning
Mister Dennis Eichholz
Customer service branch North-East
04416 Markkleeberg
Your contact for scheduling and material planning
Mister Maximilian Stankozi
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Daniel Ochudlo
Customer service branch West
40721 Hilden
Your contact for scheduling and material planning
Mister Moritz Biester
Customer service branch South-East
84079 Bruckberg
Your contact for scheduling and material planning
Mister Tobias Obermaier
Customer service branch South-East
84079 Bruckberg
Your contact for scheduling and material planning
Mister Florian Götzberger
Customer service branch South-East
84079 Bruckberg
Vertriebs- und Neutoranfragen
Mister Dipl. Ing. Rüdiger Gehrke
21357 Bardowick
Mister Marcel Hehl
56410 Montabaur
Mister Igor Polovic
94469 Deggendorf
Mister Oliver Chadt
85435 Erding
Mister Dipl. Wirt. Ing. Christoph Jaspers
76534 Baden – Baden
Mister Christoph Maul
90607 Rückersdorf
Mister Reinhold Eckert
86574 Alsmoos
Mister Dietmar Schurr
73312 Geislingen / Steige
Mister Thomas Weile
01257 Dresden
Mister Falk Posse
99094 Erfurt
Mister Torsten Emde
42549 Velbert
Mister Henning Krause
44791 Bochum
Mister Serdal Koccu
76726 Germersheim
Mister Dipl. Ing. Wolfgang Rauch
65474 Bischofsheim
Mister Thomas Bayer
88471 Laupheim
Mister Lars Barthel
39279 Leitzkau
Mister Martin Beinlich
49124 Georgsmarienhütte
Mister Marcel Martin
97631 Bad Königshofen
Mister Dominik Rompf
84435 Lengdorf
Mister Torsten Anders
15834 Rangsdorf
Mister Beat Estermann
Mister Dipl.-Wirt. Ing. (FH) Stefan König
Otto König GmbH
48431 Rheine
Your added value thanks to EFAFLEX services.
Service from one single source.
We identify with our products and are dedicated to the idea of service. That is why we rely exclusively on the use of our own personnel for assembly, repair and service work.
We identify with our products and are dedicated to the idea of service. That is why we rely exclusively on the use of our own personnel for assembly, repair and service work.
Service for all manufacturers.
We look after all doors of our customers, including those from other manufacturers. With this all-round service, we support our customers and save them a lot of time, as a single source service provider.
We look after all doors of our customers, including those from other manufacturers. With this all-round service, we support our customers and save them a lot of time, as a single source service provider.
Technical expertise.
After successfully completing a 3-month certified initial training in the EFAFLEX training centre, all EFAFLEX service technicians continue to undergo a variety of internal and external training measures on EFAFLEX and third-party products.
After successfully completing a 3-month certified initial training in the EFAFLEX training centre, all EFAFLEX service technicians continue to undergo a variety of internal and external training measures on EFAFLEX and third-party products.
Manpower.
We have more than 300 EFAFLEX service technicians in Germany. We are continuously expanding this number to ensure we are even closer to our customers in the future.
We have more than 300 EFAFLEX service technicians in Germany. We are continuously expanding this number to ensure we are even closer to our customers in the future.
Competent advice, on site.
Our expert service advisors always have the necessary time to discuss all technical details with our customers directly at the installation site. All customer visits are generally free of charge and without obligation.
Our expert service advisors always have the necessary time to discuss all technical details with our customers directly at the installation site. All customer visits are generally free of charge and without obligation.
Scheduled service.
Through our automated schedule coordination, we guarantee compliance with the inspection and maintenance intervals. This ensures that all legal deadlines are met.
Through our automated schedule coordination, we guarantee compliance with the inspection and maintenance intervals. This ensures that all legal deadlines are met.
Original spare parts.
Our high-quality original spare parts, specially designed for our high-speed doors, ensure the longevity and operational readiness of your door, and guarantee lasting high quality, even after several years.
Our high-quality original spare parts, specially designed for our high-speed doors, ensure the longevity and operational readiness of your door, and guarantee lasting high quality, even after several years.
Fastest delivery times for spare parts.
The spare parts assembly is located in our company headquarters, and through our cooperation with renowned transport service providers, ensures the rapid and reliable delivery of your required parts.
The spare parts assembly is located in our company headquarters, and through our cooperation with renowned transport service providers, ensures the rapid and reliable delivery of your required parts.
Supporting your obligations as an operator.
With your individual EFAFLEX maintenance package, you fulfil your legal obligation for the annual expert inspection.
Our service advisors will also be happy to support you with a free safety check during the preparation of risk assessments.
With your individual EFAFLEX maintenance package, you fulfil your legal obligation for the annual expert inspection.
Our service advisors will also be happy to support you with a free safety check during the preparation of risk assessments.
Fulfilment of all norms.
Our service technicians always carry out all maintenance, inspection and repair work according to the manufacturers’ specifications and the applicable standards.
Our service technicians always carry out all maintenance, inspection and repair work according to the manufacturers’ specifications and the applicable standards.
Sustainability.
The combination of excellent service in the form of an EFAFLEX maintenance contract and high-quality components mean that your EFAFLEX door system has a leading service life (market comparison). In this way, we jointly conserve valuable resources and demonstrate responsibility.
The combination of excellent service in the form of an EFAFLEX maintenance contract and high-quality components mean that your EFAFLEX door system has a leading service life (market comparison). In this way, we jointly conserve valuable resources and demonstrate responsibility.
Digital processing.
To guarantee you the optimum order processing, our service technicians are equipped with state-of-the-art mobile terminals and the EFAFLEX Service Operating System, which enables all relevant service reports to be sent in real time.
To guarantee you the optimum order processing, our service technicians are equipped with state-of-the-art mobile terminals and the EFAFLEX Service Operating System, which enables all relevant service reports to be sent in real time.
Products
Our premium doors are fast and efficient, safe and reliable. Thanks to our own research & development, we are able to find –and build – the right, perfect solution for every customer requirement.
Learn more
Solutions
We don’t make standard products, but develop individual, perfectly fitting solutions for every challenge – for all industries and areas of use, and for our customers worldwide.
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