Customer service fitter – EFAFLEX Mexico (m/f/x)

Duties of the position:

• Assembly, repair, maintenance, competence testing of EFAFLEX – and third-party door systems.
• Immediate notification of assembly delays and other malfunctions for the preparation of obstruction notices or implementation of situation-related measures
• Technical approval and bringing into service of completed assemblies and repairs
• Instruction of customers in the handling and use of EFAFLEX and third-party door products
• Technically and factually correct feedback of orders as well as complete filling of forms
• Damage analysis and documentation for the preparation of quotations
• Disassembly and reassembly of door systems
• On-call service hotline
• Recognition and communication of potential for improvement
• Training of new employees and/or trainees
• Care and maintenance of the provided work equipment
• Adherence to the legally prescribed work safety as well as the working time law
• Special tasks

Objectives of the position:

• Continuous improvement and optimization of service speed and quality
• Ensuring and actively developing a positive corporate image and customer relations

Participation / involvement in working teams, meetings, committees, etc:

• According to professional needs / competence

Your profile:

• You are a electrician or mechatronics technician or have acquired corresponding knowledge in your previous job. Also welcome Job starters and career changers with manual skills
• Performance-oriented and careful way of working in a team
• Fluent in Spanish
• driving license

The job holder has the following authority, area of responsibility:

• Acting on his/her own responsibility within the scope of his/her area of responsibility in compliance with the instructions given by the disciplinary superior.
• Authorized to sign with on behalf of

Location: Puebla, Mexico

Contact person for this position:

Michael Schwartz

Area Sales Manager Mexico

michael.schwartz@efaflex.com